Can AI help ease medicine’s empathy problem?

Despite the proliferation of communication training programs over the past decade or two, doctors often fail to express empathy, especially in stressful moments when patients and their families are struggling to hear bad news and make difficult decisions. Since empathy has been shown to enhance what patients understand and how much they trust their medical team, falling short compromises the quality of patient care. One reason for the growing interest in AI to help solve medicine’s empathy problem is that this aspect of medical care has proven particularly hard to improve. This isn’t surprising, given that physicians face ever-increasing pressures to quickly see large numbers of patients while finding themselves drowning in paperwork and a myriad of administrative duties. These taxing conditions lead to both a lack of time and, perhaps more importantly, a lack of emotional energy. An American Medical Association report indicated that 48% of doctors experienced burnout last year. Given the magnitude of the empathy problem and its significant clinical and ethical stakes, various possible uses of AI are being explored. None of them are likely to be silver bullets and, while each is well-intentioned, the entire endeavor is fraught with risks.