Compliance, Client rights, & Privacy Officer

Coleman Health Services – Kent, OH

Would you like to be part of an award-winning team where you can make a real difference? Coleman Health Services is dedicated to serving our communities and positively impacting the lives of our employees and the people they work to serve. If you are someone who believes in the value of achieving excellence, we want you on our team! The Compliance, Client Rights, & Privacy Officer coordinates compliance and accreditation reviews for the agency. This position also ensures compliance with the client rights and grievance procedure rule as implemented within each agency or board, and it oversees the privacy policies and standards for the organization. 

What can Coleman offer you as the Compliance, Client Rights, & Privacy Officer?

  • A positive and supportive work environment that values both teamwork and individuality, welcomes innovation, is inclusive, promotes creativity, and where diversity is valued
  • We will provide you with flexibility and empower you to be successful
  • You will be encouraged to participate in ongoing learning & developmental opportunities
  • A competitive compensation & benefits package
  • The ability to provide meaningful input that is heard and acted upon
  • $250 Quarterly Employee Recognition Program, Wellness Reimbursement & more! 

What are we looking for from you? 

Compliance Officer

  • Coordinate all compliance/accreditation reviews; collecting information from appropriate managers/employees as to how they are complying with changes in the standards; and notifying Senior Officer and/or CEO of possible exposure regarding non-compliance.
  • Arrange for licensing and accreditation surveys companywide and pre-surveys, submit applications/preliminary documents, and ensure that all materials are available for surveyors.
  • Maintain up-to-date policies and procedures in Coleman Health Services (CHS) Standard Operating Procedure Manual and Employee Intranet.
  • Serve on various committees for continuous improvement and quality assurance.
  • Report all major unusual incidents (MUIs) to OhioMHAS per regulatory standards and local Mental Health Board contracts. Client Rights Officer
  • Advocate for clients and resolve issues relating to clinical and administrative services. •Provide Quarterly Reports and a year-end summary to the Mental Health and Recovery Boards and the Board Committee on Continuous Improvement and Client Rights. •Provide Client Rights/Abuse/Neglect Training for employees. 

Privacy Officer

  • Oversee the development and implementation of privacy policies and procedures for the organization.
  • In conjunction with the Compliance function, oversee all ongoing activities related to the development, implementation, maintenance of, and adherence to the organization’s policies and procedures covering the privacy of, and access to, protected health information (PHI) in compliance with federal, state, and local laws and the organization’s own information privacy practices.
  • Provide consultation regarding HIPAA Privacy Standards to address all privacy standards and complaints and/or grievances.
  • Provide initial and ongoing HIPAA training for all staff. 

Qualifications needed to be a successful Compliance, Client Rights, & Privacy Officer:

  • Bachelor’s Degree in related field;ØLicensed in Ohio as LSW, LPC, BSN; or
  • Master’s in Public Health Administration or MBA in Health Care;
  • Certified as Joint Commission/CARF surveyor;
  • One year of related experience in client rights and performing Compliance Officer functions;
  • Knowledge of local, state, and federal laws and regulations relevant to Coleman;
  • Able to compile data and generate technical reports accurately;
  • Able to work collaboratively across all levels of the organization and with a diverse client population;
  • Able to facilitate resolutions that are satisfactory to the customer;
  • Willing to travel to various Coleman locations in other counties; and,
  • Effective customer service skills and the ability to maintain confidentiality 

Preferred Qualifications:

  • Licensed in Ohio as LISW; LPCC; RN with Master’s degree; or higher
  • Two years or more of related experience 

Why join Coleman Health Services?

We are a nationally recognized not-for-profit provider of behavioral health and an organization that has demonstrated over 40 years of stability and transparency. Our Company Culture and Benefits Set Us Apart! Regardless of your role at Coleman Health Services, your work makes a lasting impact on those we serve. When you join our team, you become part of a collaborative community of dedicated professionals whose primary mission is to improve the lives of our clients. In return, you can also expect opportunities for career advancement and continued professional training. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing [email protected] with the subject line “Accommodation Request.”