The Nord Center - Lorain, OH 

The Nord Center has an exciting career opportunity for Director of Residential and Housing Services. In accordance with the organization’s strategic plan, policies, procedures, and standards from accrediting, licensing, and payer organizations, this position provides clinical and administrative supervision, management, and leadership for the agency's residential and housing services. This position supervises Managers and Coordinators. The Director of Residential and Housing Services has general responsibility for the development, implementation, operation, monitoring, and general direction of the service team and for the service delivery in a way that meets the needs of consumers, family members, payers, and the community utilizing a trauma-informed care approach. 

POSITION PURPOSE AND OBJECTIVES

In accordance with the organization’s strategic plan, policies, procedures, and standards from accrediting, licensing, and payer organizations, this position provides clinical and administrative supervision, management, and leadership for the agency's residential and housing services. This position supervises Managers and Coordinators. The Director of Residential and Housing Services has general responsibility for the development, implementation, operation, monitoring, and general direction of the service team and for the service delivery in a way that meets the needs of consumers, family members, payers, and the community utilizing a trauma-informed care approach. 

ESSENTIAL JOB FUNCTIONS

• Leads and supervises Managers, Coordinators, and other staff.
• Leads the service team in the implementation of policies and procedures specific to the service.
• Supervises the direct provision of client services which may include diagnostic assessment, individual, group, and family counseling, community support services, psychological evaluation/consultation
• Oversees care management, utilization management, risk management, and quality management in accordance with Agency policies and procedures and ODMHAS and CARF criteria for assigned programs.
• Provides training to staff in areas of clinical practice and documentation, coordination and delivery of care, utilization and risk management, continuous quality improvement, and change management. Identifies and assures provision of training for staff, students, and interns.
• Holds Managers and Supervisors accountable for maintaining team productivity and supervising their teams to Agency standards. Monitors team productivity, assigns and assists with caseload management.
• Recommends staffing levels and patterns and specific job descriptions.
• Responsible for the business, human resources, development, and program delivery of the service line. This position produces reports as requested by funders, the Chief Clinical Officer and the Chief Executive Officer.
• In collaboration with the Chief Clinical Officer and the Chief Executive Officer, is responsible for assessing consumer needs for services, the cost of providing these services and reimbursement strategies that may be utilized toward fiscal efficiency.
• Collaborates with internal and external referral and funding sources to identify and implement strategies for improving utilization while improving the quality of services provided. This position is responsible for providing consultation and education to the community regarding behavioral health services.I
• n collaboration with the Chief Clinical Officer and the Chief Executive Officer, this position is also responsible for identifying gaps in the provision of services and proposing solutions.  Implements and utilizes results from measures of individual and program efficacy to make necessary adjustments (e.g., training) that improve the quality of individual client care and program services.
• Ensures the provision of high quality clinical services that are documented in a manner consistent with all regulatory and accrediting bodies. This position is responsible for creating CQI reports quarterly and complying with all other mandates of the agency’s CQI department.
• Ensures that staff follow the established procedures and protocols for making determinations about the appropriate level of care for clients in crisis.
• Assumes responsibility for staff development, individually and collectively.
• Trains, monitors, and evaluates staff performance.
• Assumes responsibility for progressive discipline, including termination, as set forth by center policies and procedures.
• Maintains regular and predictable attendance and punctuality.
• Fosters effective interpersonal relationships and teamwork with others.
• Exhibits the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
• Reacts to change and stress productively and handles other tasks as assigned.
• Completes the evaluations of direct reports in required timeframe.
• Ensures all subordinate staff's evaluations are completed on time.
• And all other tasks as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues. This position must also exhibit sensitivity to different cultures and be able to present information and respond to questions from management, employees, and the general public. Reacts to change and stress productively and handles other related tasks as assigned.

This position also must exhibit an understanding of diverse health and human services and how they can contribute to insuring that clients lead as full and productive life as possible. This position must also understand the complexities of programming and understand how to simplify this complexity in such a way as to render Center programming accessible and productive.

Personal skills would include good organization skills, excellent oral and written communication skills, and the ability to work productively with others. 

WORKING CONDITIONS

A great deal of time is spent in an office environment. The employee may be required to sit for extended periods and will spend a portion of their time on the telephone. Must be able to bend, stoop, walk, and lift and push minimal loads at various times. A considerable amount of time may also be spent working on a computer so the employee should have close vision ability. The employee will have frequent client contact either in person or on the phone, and must have good speaking and language skills, as well as strong interpersonal skills  

REQUIREMENTS/QUALIFICATIONS

Must possess independent license with supervisory designation in the state of Ohio as an LISW-S, LPCC-S, or IMFT-S. Must have a minimum of 5 years of experience in behavioral healthcare with an additional three years in a supervisory role with clinical and management responsibilities. Knowledge/experience in case management and services for mental health and dual diagnosis (chemical abuse and dependency) is required. Must have favorable references and/or evaluations. Strong written and oral skills are necessary. Basic computer skills required, including familiarity with Windows and Microsoft Office. Must be able to work well under pressure and demonstrate good time management and organizational skills. Must demonstrate knowledge and skills pertaining to time-effective behavioral health care treatment approaches. Must operate in a way that is collaborative, promotes constructive group process, goal attainment, conflict resolution, and a cohesive, supportive work milieu. Must demonstrate the importance of balancing clinical, administrative, and finance in decision-making. Must tailor supervision to the strengths, developmental needs, and goals of supervisees while always in the context of consumer and organizational needs. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period and use of a personal vehicle. 

Send resume to:

The Nord Center
6140 S. Broadway
Lorain, OH 44053