Clinical Manager (LISW/LPCC/IMFT) - Supervisor / Coordinator

The Nord Center - Lorain, OH

The Nord Center is hiring Clinical Managers to oversee the following departments: Residential, Case Management, Adult Counseling, and Crisis Services! 

Are you someone who’s driven to transform lives in your community? We welcome all applicants and look forward to speaking with you to match your knowledge, skills, and abilities, with a career opportunity. Located just 30 minutes west of Downtown Cleveland and right off of I90, The Nord Center provides industry-leading behavioral health programs, prevention, education and client advocacy that focuses on individual recovery and well-being. We provide comprehensive services including residential, psychiatry, sexual assault services, and crisis services. 

The Nord Center offers a generous Paid Time Off policy that starts at 21 days per year! Additionally, we observe 11 paid holidays, including your birthday and a floating holiday that can be used any time during the year! We offer a variety of health insurance plans through Medical Mutual of Ohio, including dental and vision plans. We offer employer paid short term and long term disability for all employees plus life insurance. 

The Nord Center understands the need for flexibility and will work with employees to offer hybrid work schedules as needed in addition to providing both full and part-time positions. We highly encourage growth within the field so we provide free supervision hours towards all advanced licenses an employee chooses to pursue within Social Work and Counseling. In addition to free supervision, Nord also provides CEUs free of charge to employees through our online training platform, Relias.  All credentialing services and billing are done by HR and Billing staff so employees can focus on what they do best. Lastly, we are BRAVO Safe Zone certified and utilize a Trauma Informed Care approach. 

Sign on bonus available 

ESSENTIAL JOB FUNCTIONS

  • Leads and supervises clinicians in their department to ensure quality services.
  • Supervises the direct provision of client services including, Diagnostic Assessment, individual group and family counseling, TBS services and consultation.
  • Responsible for the supervision of care management, utilization management, risk management, and quality management in accordance with agency policies and procedures and ODMHAS and CARF criteria in their department.
  • Conducts family meetings, attends to clients in crisis and complete assessments as needed.
  • Attends meetings as needed with other agencies related to client needs including hospitals and local jail or court systems.
  • Monitors team productivity to ensure that individual and team productivity is met.
  • Monitors teams compliance with Quality Assurance standards and responsible for QA reports, fidelity reviews and or other reports deemed necessary.
  • Prepares reports and responds to inquiries regarding the services.
  • Assigns and helps with caseload management so caseloads are balanced and monitored.
  • Collaborates with service providers “in house” and in the community to whom referrals are made to maximize an effective and efficient referral process.
  • Trains staff on an ongoing basis. Orients new staff to their program.
  • Supervises Quality and Utilization Management functions, including aspects of care, record review and outcome. indicators.
  • Demonstrates high standards of organization in monitoring Clinicians' completion of all job duties.
  • Maintains regular and predictable attendance and punctuality.
  • Reacts to change and stress productively.
  • Provides direct services to clients in all program areas as needed.
  • Gets along with others and works as a team.
  • Conducts all performance evaluations on time.
  • All other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

  • Must have a Master's degree with independent licensure in the State of Ohio as an LISW, LPCC, or IMFT.
  • Preferred to have a minimum of 5 years of experience in behavioral healthcare with an additional one year in a supervisory role with clinical and management responsibilities preferred.
  • Must have favorable references and/or evaluations. 
  • Strong written and oral skills are necessary. 
  • Must be able to work well under pressure and demonstrate good time management and organizational skills.
  • Basic computer skills required, including touch typing and familiarity with Windows and Microsoft Office.
  • Must demonstrate knowledge and skills pertaining to time-effective behavioral health care treatment approaches and the Recovery Model of psychosocial rehabilitation.
  • Must operate in a way that is collaborative, promotes constructive group process, goal attainment, conflict resolution, and a cohesive, supportive work environment.
  • Must demonstrate the importance of balancing clinical, administrative, and finance considerations in decision-making. 
  • Must model and teach both managed and resource-based core competencies and ways to constructively deal with change in a service market that is in constant flux.
  • Must tailor supervision to the strengths, developmental needs, and goals of supervisees while always in the context of consumer and organizational needs.

Send resume to: 

The Nord Center
6140 S. Broadway
Lorain, OH 44053