Manager of Residential/Housing Services

The Nord Center - Lorain, OH


This is a management position that reports to the Director of Residential and Housing Services. This position has general responsibility for clinical, and administrative duties, planning, and supervision of a clinical team of Therapists and TBS Specialists. This team is responsible for delivering services that meet the needs of clients, customers, constituents, and the community in compliance with performance and production standards and with requirements of regulatory bodies and/or contracts. This Individual is also responsible for assisting with program development and oversight based on the needs of the residents and community. The manager will be responsible for some direct contact with client's to ensure clientele are receiving delivery of appropriate level of care and will complete clinical documentation to record their interactions. 


  • Develops and promotes a housing program for individuals who have typically had a long history of social isolation, poor compliance with mental health treatment, little insight into health needs/risks, and substance use/abuse issues.
  • Works as part of a team including Counselors, Therapeutic Behavioral Specialists. Residential Aides, Team Leads, Nurses, and others to ensure excellent client care and that established goals are met.
  • Ensures full utilization of program by assessing referrals, interviewing potential residents and helping fill vacancies quickly.
  • Develops and promotes a low demand, high expectation environment for individuals historically resistant to treatment.
  • Monitors the effectiveness of policies and procedures, ensuring a safe and effective service environment. Makes recommendations and works with other management staff and appropriate committees on necessary modification of policies and subsequent approval of changes.
  • Assists in the development and ongoing assessment of policies and procedures.
  • Monitors and ensures that program spending is consistent with program budget.
  • Collaborates with agency personnel and other community providers to develop and provide a services necessary to promote program and client success.
  • Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation and staff logs.
  • Complies with established service plans, Ohio Department of Mental Health and Addiction Services (OMHAS) administrative rules, federal, state, and local laws, and professional standards of conduct.
  • Complies with all fire regulations and safety policies as established by city, county and state regulations and the agency’s internal standards related to the programs.
  • Develops staff knowledge and performance by providing regular operational support, education, and supervision.
  • Supports, directs, and guides the activities of assigned staff involved in program activities.
  • Documents and provides performance feedback to staff regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time.
  • Maintains system to collect and measure program outcomes. Ensures timely accurate data entry of outcomes and prepares quarterly and annual reports.
  • Makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change in status of employees.
  • Ensures clinical records and related source documents are maintained in accordance with industry and agency requirements, monitors and updates information in the service database and generates and distributes reports.
  • May participate in the on-call rotation covering clinical and staff crises after hours.
  • Leads and supervises TBS Specialists, and Therapists to ensure quality services.
  • Supervises the direct provision of client services including,
  • Diagnostic Assessment, individual group and family counseling, TBS services and consultation.
  • May provide clinical services, as needed, including individual and group services.
  • Responsible for the supervision of care management, utilization management, risk management, and quality management in accordance with agency policies and procedures and OMHAS and CARF criteria in the Residential Department.
  • Conducts family meetings, team meetings, attends to clients in crisis, and complete assessments as needed.
  • Monitors team productivity to ensure that individual and team productivity is met.
  • Works with Therapists and TBS staff to coach and build skills around productivity and completing treatment plans and outcomes in a timely fashion.
  • Monitors teams compliance with Quality Assurance standards and responsible for QA reports, fidelity reviews and or other reports deemed necessary.
  • Prepares reports and responds to inquiries regarding the services. Assigns and helps with caseload management so caseloads are balanced and reports are monitored
  • Supervises Quality and Utilization Management functions, including aspects of care, record review and outcome indicators. Demonstrates high standards of organization in monitoring TBS Specialists' completion of all job duties.
  • Maintains regular and predictable attendance and punctuality.
  • Reacts to change and stress productively.
  • Gets along with others and works as a team.
  • Conducts all performance evaluations on time.
  • All other duties as assigned.


In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues. Must exhibit sensitivity to different cultures. Must have strong supervisory skills, able to tailor supervision to the strengths, developmental needs, and goals of supervisees while meeting the needs of clients and the agency. Must be able to delegate effectively. Must have strong analytical and problem solving abilities and be able to work independently, reliably, and creatively and in collaboration with others both within and outside of the agency. Promotes and adheres to Housing First Model and Trauma Informed Care. 


Work is performed in a residential facility and in the community. Hours of work may exceed normal business hours and require an ability to work non-traditional work hours which may include holidays and weekends. Requires frequent local travel within Lorain County. The employee will have frequent client contact either in person or on the phone, and must have good speaking and language skills, as well as strong interpersonal skills. The employee may be required to sit for extended periods and will spend a portion of their time on the telephone. Must be able to bend, stoop, walk, and lift and push minimal loads at various times. A considerable amount of time will also be spent working on a computer so the employee should have close vision ability. The employee will also have a great deal of client contact, either in person or on the phone, so they must have good speaking and language skills, as well as the ability to interact successfully with others. 


Master’s degree in social work, psychology or related field with a minimum of five years work experience in a social service environment, preferably in a residential treatment facility, and experience working with persons with severe mental illness and substance use/abuse problems is required. Must be licensed in the State of Ohio as an LISW or LPCC is required. At least three years of supervisory experience is preferred. Must have knowledge of relevant state and local rules, regulations, and laws pertaining to the provision of crisis services. Developed knowledge of mental illness, homelessness, and related community resources; advanced principles of social work. Must have an understanding of Housing First and Recovery principles and be skilled in implementing the Recovery Model in the treatment of persons with severe and persistent mental illness. Must have a keen understanding of and sensitivity towards the special needs of the severely mentally ill and their integration into the community, and knowledge of chemical abuse prevention and treatment. Must have favorable references and/or evaluations. The necessity for travel in this job requires that the employee possess a valid Ohio driver's license, a clean driving record, have proof of adequate personal automobile insurance, and use of a personal vehicle. 

Send resume to:

The Nord Center
6140 S. Broadway
Lorain, OH 44053