Mental Health Crisis Services Manager (LISW/LPCC) Social Work/Counseling (Night Shift)

The Nord Center - Lorain, OH

Did you know that the Nord Center operates the crisis hotline, mobile outreach team, and crisis unit for Lorain County? Are you looking for full-time employment, but value having 3 or 4 days off each week? We're looking to add a Manager to our Crisis Team! The shift is 5:00pm to 5:00am, 3 days one week and 4 days the next on a two week rotating schedule. Nord offers excellent benefits and a rewarding, supportive work environment. Apply today to join our team!


Essential Functions

  • Assigns and supervises work tasks of staff working in all program areas of Crisis Services (Hotline, Mobile Outreach, Stabilization Unit).
  • Supervises and evaluates the job performance of staff in conjunction with ESS Coordinator and Director. Provides 1 on 1 and group supervision to supervisees on shift.
  • Provides direct services to clients in all program areas as needed.
  • Make decisions on staffing levels on each shift based on safety and clinical need. Approves all leave time of clinical staff.
  • Ensures that the department is responsive and sensitive to community requests for service 24 hours per day.
  • Ensures that the clinical practice of staff assigned to the unit provide a balance between safety and least restrictive alternative in a residential environment (e.g. that clients are self-medicating; acute clients are hospitalized, etc.)
  • Trains staff on an ongoing basis. Orients new staff to the program.
  • Responds to and attempts to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and brings these issues to the attention of the clinical supervisor.
  • Keeps staff informed of all policy changes and new program expectations. Participates in supervisory/management meetings.
  • Shares the 24 hour shift coverage with the other team leaders to ensure that a team leader is on duty at all times. Starts and ends shift with the team as much as possible to ensure supervisory coverage is continuous.
  • Works on-call as supervisory back-up as assigned by the client service coordinator.
  • Consults and works with clinical supervisor on clinical issues and administrative risk management issues.



A Master’s Degree in Social Work or Counseling is required. Must be licensed in the State of Ohio as an LISW, LPCC, or IMFT. A minimum of three years' experience in a mental health field and crisis intervention are preferred. Some supervisory experience is required. Must have a good working knowledge of the DSM V, mental health assessments, crisis intervention techniques, and psychotropic medications. Must have good oral and written communication skills and the ability to resolve conflict. Basic computer skills required, including familiarity with Windows and Microsoft Office. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.

The Nord Center
6140 South Broadway
Lorain, OH 44053

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